Last updated: January 21, 2026
Welcome to NebulaEdgeStream. These Terms of Use govern your access to and use of NebulaEdgeStream's streaming and CDN infrastructure services, website, and related applications (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not agree to these Terms, you may not use our Services.
NebulaEdgeStream provides streaming media delivery infrastructure, including origin servers with transcoding capabilities, edge distribution networks, adaptive bitrate streaming technology, analytics, DRM integration, and low-latency streaming solutions (the "Platform").
These Terms constitute a legally binding agreement between you (either an individual or an entity) and NebulaEdgeStream UAB, a company registered in Lithuania with registration number 123456789 and registered office at J. Savickio g. 4, Vilnius, 01108, Lithuania.
Throughout these Terms, the following definitions apply:
To use our Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
We offer different account types with varying features and capacity limits. Your access to specific features and resources is determined by your Subscription level. Exceeding the limits of your Subscription may result in additional charges or service limitations.
If you are registering an account on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. You may create sub-accounts for authorized users within your organization, but you remain responsible for all activities conducted under these accounts.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You are responsible for all Content that you ingest, store, or deliver using our Services.
You shall not:
You represent and warrant that you own or have the necessary rights, licenses, and permissions to use and authorize NebulaEdgeStream to deliver your Content. You shall not ingest, store, or deliver any Content that:
You agree to comply with all technical specifications and requirements provided in our documentation. This includes but is not limited to formats for content ingestion, encoding parameters, and API usage guidelines.
We reserve the right to monitor your use of the Services for compliance with these Terms, but we are not obligated to do so. We may remove or disable any Content that we determine, in our sole discretion, violates these Terms or may harm other users of the Services, third parties, or us.
You retain all ownership rights in your Content. By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, distribute, and display your Content solely for the purpose of providing the Services to you.
Our Services include optional DRM integration features. You are responsible for:
You are solely responsible for obtaining and maintaining all necessary licenses, permissions, and clearances for the Content you deliver through our Services, including but not limited to:
We comply with the Digital Millennium Copyright Act (DMCA). If we receive a valid notice alleging that Content delivered through our Services infringes a third party's intellectual property rights, we may:
Our DMCA policy is available upon request. To report copyright infringement, please contact our designated agent at dmca@nemunasdataanalytics.com.
We do not monitor or control the Content you deliver through our Services, and we expressly disclaim any liability for such Content. We act solely as a technical service provider, transmitting, caching, storing, and distributing Content as directed by you.
You agree to pay all fees specified in your Subscription plan. All fees are non-refundable except as expressly provided in these Terms or required by law. Fees are exclusive of taxes, which you are responsible for paying.
Some aspects of our Services incur usage-based charges, which may include:
Usage charges are calculated based on our measurement of your usage and are billed according to the rates specified in your Subscription plan.
We will bill you through the payment method you provide during registration. If your payment cannot be processed, we may suspend your access to the Services until payment is received. For usage-based charges, we will bill you monthly in arrears. For subscription fees, we may bill in advance.
We may change our fees and payment structure at any time. Any price changes will become effective in the billing cycle following notice of the change. Your continued use of the Services after such notification constitutes your acceptance of the new fees.
If you dispute any charges, you must notify us within 30 days of the billing date. Disputes must be submitted in writing to billing@nemunasdataanalytics.com with detailed information about the disputed charges.
Our Services are provided in accordance with the Service Level Agreement (SLA) applicable to your Subscription tier. The SLA specifies our commitments regarding uptime, performance, and support response times. The current SLA is available at SLA & Guarantees.
Our SLA commitments do not apply to performance issues or service unavailability caused by:
We provide technical support in accordance with your Subscription tier. Support may include:
We perform scheduled maintenance to ensure the reliability and security of our Services. We will provide advance notice of scheduled maintenance that may impact service availability. For emergency maintenance, we will make reasonable efforts to provide as much notice as possible.
These Terms commence when you create an account and continue until terminated as provided herein. Subscription commitments may have specific term lengths as detailed in your service agreement.
You may terminate your account at any time by providing written notice to us at support@nemunasdataanalytics.com. If you terminate a subscription with a minimum commitment period before the end of that period, early termination fees may apply as specified in your service agreement.
We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if:
Upon termination:
After termination, we will provide a reasonable opportunity (not to exceed 30 days) for you to retrieve your Content from our systems. After this period, we have no obligation to maintain or provide any of your Content and may delete it unless legally prohibited from doing so.
You represent and warrant that:
We warrant that:
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
NEBULAEDGESTREAM DOES NOT WARRANT THAT THE SERVICES WILL FUNCTION UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. NEBULAEDGESTREAM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.
Our Services may integrate with or enable access to third-party services. We do not control such third-party services and are not responsible for their content, operations, or availability. Our inclusion of links to such services does not imply endorsement or any association with their operators.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEBULAEDGESTREAM, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES.
NEBULAEDGESTREAM'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO NEBULAEDGESTREAM FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE LIMITATIONS OF LIABILITY IN THIS SECTION SHALL APPLY EVEN IF NEBULAEDGESTREAM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless NebulaEdgeStream, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:
We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without our prior written consent.
"Confidential Information" means any non-public information disclosed by either party to the other, either directly or indirectly, in writing, orally, or by inspection of tangible objects, and identified as confidential at the time of disclosure. Confidential Information includes, but is not limited to, technical data, trade secrets, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration, marketing, or finances.
Each party agrees:
The confidentiality obligations do not apply to information that:
These Terms shall be governed by and construed in accordance with the laws of Lithuania, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Rules of the Vilnius Court of Commercial Arbitration, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Vilnius, Lithuania. The language to be used in the arbitral proceedings shall be English.
Notwithstanding the foregoing, either party may seek preliminary injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information pending the outcome of arbitration.
These Terms, together with any service agreements or order forms referencing these Terms, constitute the entire agreement between you and NebulaEdgeStream regarding the Services and supersede all prior agreements and understandings, whether written or oral.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced to the fullest extent under law.
You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms without restriction.
We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
Any notices to us must be sent to our corporate headquarters at J. Savickio g. 4, Vilnius, 01108, Lithuania, or legal@nemunasdataanalytics.com. We may provide notices to you via email to the address associated with your account, or by posting notices on our website.
No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and neither party has any authority of any kind to bind the other in any respect.
You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and trade and economic sanctions maintained by the U.S. Treasury Department's Office of Foreign Assets Control.
If you have any questions about these Terms, please contact us:
NebulaEdgeStream UAB
J. Savickio g. 4
Vilnius, 01108
Lithuania
Email: legal@nemunasdataanalytics.com
Phone: +37060697843
BY USING THE SERVICES OR CLICKING "I AGREE" OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICES.